How Are Consumers Shopping During The COVID-19 Outbreak? Results Based on Global Customer Survey

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Who We Are
Who We Are
What We Do
What We Do
- Address Challenges
  
  “We are all most grateful to members of The Consumer Goods Forum for doing what is in their power to ensure the availability of these products at affordable prices. We appreciate CGF members’ constant support for the efforts of national governments and public health bodies.”
  DR DAVID NABARRO A WORLD HEALTH ORGANIZATION SPECIAL ENVOY ON COVID-19
- Establish Coalitions of Action
  
  “I am proud to see our industry, through the CGF, help shoppers better understand nutrition so they can make great choices for themselves and their families”.
  CARLOS MARIO GIRALDO MORENO CEO AND PRESIDENT, GRUPO EXITO
- Drive Action & Implementation
  
  “The CGF proves that partnership creates more impact. This is what I will hold myself accountable for – fostering the force of impactful partnerships to enable better lives through better business”.
  VERONIKA POUNTCHEVA GLOBAL DIRECTOR CORPORATE RESPONSIBILITY AND SENIOR VICE PRESIDENT, METRO AG
- Engage Stakeholders
  
  “Leadership by the private sector can catalyse action on multiple fronts to tackle hunger, micronutrient deficiencies, and overweight and obesity. This workforce programme is one. It makes business sense, and is the right thing to do. We appreciate CGF’s leadership”.
  Lawrence Haddad EXECUTIVE DIRECTOR, GAIN
- Support Networking & Sharing
  
  The Consumer Goods Forum (CGF) is committed to helping its members understand the challenge being faced and provides a unique, global platform that promotes best practice sharing.”
  Olaf Koch Chairman of the Management Board, METRO
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How Are Consumers Shopping During The COVID-19 Outbreak? Results Based on Global Customer Survey

Date	2020
Organisation	Oliver Wyman
Resource Type	Insight
Language	English

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COVID-19 has dramatically changed customer behavior in many ways. Oliver Wyman conducted two surveys over March and April to see how consumers globally have changed their shopping habits and whether they plan to continue those changes as things normalize. Additionally, we leveraged social media trends, including Twitter and Google, to understand how customer shopping behaviors have changed as a result of the COVID-19 outbreak. By analyzing thousands of tweets in six countries (US, UK, Italy, Germany, and France) from April 1^st to 26^th we were able to pull out and explore some of the trends.

(Source: www.oliverwyman.com)

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