The Board of Directors of The Consumer Goods Forum recognises the importance of giving consumers easy access to reliable information on the products they buy, including their ingredients, provenance and supply chains.
We also recognise that consumers want to be able to access these data digitally whenever possible and that digital information transparency places additional demands for harmonisation and consistency across the industry. Specifically, research indicates that consumers in any one country want to be able to access a harmonised set of product data, following standardised data definitions and presented in a consistent way – regardless of which manufacturer makes the product or which retailer sells it.
Lastly, we recognise that, given the global nature of the internet, a globally consistent approach to consumer transparency is desirable in order to avoid confusing consumers and incurring unnecessary costs.
We therefore, as individual member companies, commit to support the following principles in all our countries of operation:
In December 2014, our Board approved a set of principles to help secure consumer trust by being open and transparent about how companies use and store data collected from consumers.
Our members are committed to principles and practices that promote an environment of trust between the consumer and business. We do so against a backdrop of rapidly changing technology and consumer behaviour shifts that put a premium on proactive trust-building and consumer communication.
The industry-wide Principles will, therefore, act as a framework for how companies engage with their consumers, and are designed to promote an environment of trust and pro-active consumer communication. The Principles will benefit all stakeholders as the industry looks to safeguard consumers’ data and nurture greater consumer trust.
The goal is to have consumers view the industry as a responsible user and steward of consumer data and insights – thus forming the common foundation from which the digitally enabled value exchange can be optimised by individual companies.
Our members endeavour to support the following Consumer Engagement Principles:
2017 – Published the Board-Approved Digital Consumer Transparency commitments. Published additional reports to our Learning Series including Physical Internet and Modularisation.
2018 – Published Learning Series documents on Artificial Intelligence & Robotics, Smart Reduction of Food Waste, Blockchain and Total Retail Loss. We also launched the series of Springboard Events and the Data Leapfrog pilots.
2016 – The first-ever CGF educational series was launched under the E2E Value Chain Pillar. The series, on the Internet of Things, has been designed, together with experts from Capgemini and Intel, to help breakdown the jargon to allow you to get the facts and see where the IoT can help improve your business performance and ensure greater consumer trust.
2015 – The Consumer Engagement Principles are announced. This is followed later in 2015 by the publication of the Future Value Network report.
2014 – The Consumer Goods Forum’s work is refocused and restructured, with End-to-End Value Chain, in its current format, coming into being.
2012 – Published “Driving consumer goods innovation in the cloud” together with IBM, which provided a c-suite perspective on cloud technology in the consumer goods industry.
2011 – Published the Global Protocol on Packaging Sustainability 2.0 to provide the consumer goods and packaging industries with a much needed common language with which to discuss and assess the relative sustainability of packaging. We also kicked off this year with the publication of the ‘CO2 – KPI and Measurement in Logistics’, a self-containing document explaining the concepts of CO2 measurement and usage in easy terms.
2010 –The Future Value Chain Report 2020 is published,focusing on how to build strategies for the new decade and what they should look like.
2009 – Part of the newly-generated “CGF”, our End-to-End Value Chain work initially fell under two pillars, Future Trends and Operational Excellence. It is here that a number of projects were born.
2008 – The Future Value Chain 2018 is published, focusing on international aspects of collaboration.
2007 – The Future Supply Chain report was published together with Capgemini,digging further into collaboration in the supply chain.
2006 – The first-ever Future Value Chain report was published with our long-time partner Capgemini. This report looked at what our industry would be like in 2016.
2004 – The first edition of the Global Upstream Supply Initiative (GUSI) published. The GUSI introduced us to the Upstream Integration Model (UIM) framework, a checklist designed to improve communication and provide a strategy to approach different suppliers using global standards.