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Global Summit

Official Programme

Plenary sessions, breakouts, Special Sessions and I-Talks will bring to light all the topics that are front-and-centre of a CEO's mind. The Store Tour requires a separate ticket, and is limited to delegates with valid store tour registration only.
CHICAGO, USA
11-14 JUNE 2024
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All times are in Chicago Time
9:00 am - 10:45 am
Plenary Sessions
9:00 am - 9:05 am
A Warm Welcome to the Global Summit 2023
Isabelle KUMAR
Plenary Moderator - Presenter and Journalist
9:05 am - 9:20 am
Opening and Greetings from Japan Officials
Show description

Join this session to hear from the leaders of Japan, one of the world’s most vibrant nations and cultural hubs. Through their perspectives and insights, attendees will gain a deeper understanding of the challenges and opportunities that lie ahead for industry.

Due to unforeseen last-minute obligations, Prime Minister Kishida regretfully will not be able to attend the Summit in person but will be giving his welcoming address by video instead. We thank you for your understanding.

Fumio KISHIDA
Prime Minister of Japan
Takatoshi NISHIWAKI
Governor
Kyoto Prefecture
9:20 am - 10:05 am
Consumer Behaviour Business Models - The Latest Trends
Show description

This session will explore the latest trends in consumer behavior business models. With the rapid advancements in technology and changing consumer habits, businesses need to be able to adapt to remain competitive. Expert speakers will discuss how businesses can stay ahead of the game by developing business models that cater to consumer needs.

Sajal KOHLI
Senior Partner
McKinsey
Solitaire TOWNSEND
Chief Solutionist & Co-Founder
Futerra
Thibaut MONGON
Chief Executive Officer
Kenvue
Ian McLEOD
Group Chief Executive
Dairy Farm International Retail Group
Jérôme CHOUCHAN
CEO Godiva Japan, South Korea, Australia/ New Zealand and Manufacture Belge de Chocolats
Godiva Japan
10:05 am - 10:25 am
Seeing the Future of Shopping Through a Global Lens - with Judith McKenna, President & CEO of Walmart International
Wai-Chan CHAN
Managing Director
The Consumer Goods Forum
Judith McKENNA
President & CEO
Walmart International
10:25 am - 10:45 am
Fireside Chat: Building Trust and Mutual Value in the Consumer Goods Industry - with Nathalie Roos, CEO of LIPTON Teas and Infusions
Isabelle KUMAR
Plenary Moderator - Presenter and Journalist
Nathalie ROOS
Chief Executive Officer
LIPTON Teas and Infusions
10:45 am - 11:30 am
Networking Break & I-Talk
10:45 am - 11:30 am
Networking Break: kindly sponsored by Ajinomoto, The Coca-Cola Company & Lotus
11:00 am - 11:15 am
I-Talk: kindly sponsored by Accenture
Show description

Becoming an E2E Metaverse Company: The 3Es That Make it Possible

Is your company making the most of the Metaverse? The metaverse won’t just change how we interact with consumers; it can benefit every part of a Consumer Goods Company’s value chain. Using it’s “Three Es” framework of Experience, Enterprise and Enablement, Accenture will take you on a rapid tour of how the Metaverse will change everything from Innovation and R&D, through Consumer and Customer Experience, Supply Chain and Manufacturing, to HR and Finance.

Presentation Theatre

Maria MAZZONE
Managing Director
Accenture
11:30 am - 12:20 pm
Plenary Sessions
11:30 am - 11:40 am
A Warm Welcome from the CGF’s Managing Director and Co-Chairs
Show description

Pursuit of Harmony in Turmoil: Working Together to Make a Difference

The pandemic and the war in Ukraine brought unprecedented crises over the past three years, causing businesses to promptly look for solutions for these pressing matters. In the aftermath of these uncertain years, new emergencies have risen – such as an increase in energy and living costs -, causing turbulence and a new imbalance between short-term constraints and long-term challenges.

As we keep our priorities straight and move forward as one, it is time to unite the lessons from the past with the possibilities that lie ahead. The Global Summit 2023 in Kyoto will be the opportunity to bring our global industry together in the pursuit of a more harmonious future, for the planet and its people.

Wai-Chan CHAN
Managing Director
The Consumer Goods Forum
Daniel ZHANG
Chairman and CEO
Alibaba Group
James QUINCEY
Chairman & CEO
The Coca-Cola Company
Frans MULLER
President & CEO
Ahold Delhaize
Dirk VAN DE PUT
Chairman & CEO
Mondelēz International
11:40 am - 12:20 pm
The World is Changing, Consumers are Changing - We Need to Change Too
Isabelle KUMAR
Plenary Moderator - Presenter and Journalist
Frans MULLER
President & CEO
Ahold Delhaize
Dirk VAN DE PUT
Chairman & CEO
Mondelēz International
Malina NGAI
Chief Executive Officer & Group Chief Operating Officer
A.S. Watson Group
Cécile BELIOT-ZIND
CEO
Bel Group
12:20 pm - 1:30 pm
Delegate Lunch & I-Talks
12:30 pm - 12:45 pm
I-Talk: kindly sponsored by KPMG
Show description

Unlocking Customer Life-Time-Value to Data Monetization and Digital Marketing

How can companies drive change and achieve growth via data science and digital transformation? How does marketing effectiveness – the largest spend for most C&R companies – play into a winning growth strategy? In today’s hyper competitive market and challenging economic environment, using cutting-edge data and technology are the key to accelerating profitable sales growth. Hear first-hand about a recent use case where a Fortune 500 company implemented a digital marketing transformation plan and the how it may increase their customer life-time value (CLTV).

Presentation Theatre

Willi SUN
Partner, Consumer & Retail Sector Strategy
KPMG China
1:00 pm - 1:15 pm
I-Talk: kindly sponsored by Kearney
Show description

Armageddon or AI-Get-On: Can AI Regenerate Consumers’ Trust in Brands?

Is the burst of ChatGPT, Bard, or Ernie the sign of a global AI war coming on the horizon for brands and their consumers? Given the advent of conversational bots along with the growth of virtual influencers in consumer-facing categories, the development of RPA and NLP, or the progress in machine learning and in the emotions analysis, major questions arise around consumers, and how these digital evolutions will interplay with their trust in brands’ authenticity.

During this I-Talk, we will evaluate how brands could use AI to restore trust among their consumers and improve their interactions with them.

Presentation Theatre

Katie THOMAS
Head of Kearney Consumer Institute
Kearney
Makoto INOUE
Senior Partner, Consumer & Retail practice APAC lead
Kearney
1:30 pm - 2:20 pm
Parallel Special Sessions
2:30 pm - 3:15 pm
Parallel Impact Sessions
2:30 pm - 3:15 pm
Impact Session 1: People-Centered Partnership between Companies and Cities
Show description

This session will explore the people-centered partnership between companies and cities, focusing on the concept of a human-centered society. Our panel of experts will discuss the role business can play in shaping the future of cities in a sustainable way.

Room B1 – Floor 2

Kyoko NISHI
Secretariat of the Council for the Realization of the Vision for a Digital Garden City Nation, Cabinet Secretariat
Government of Japan
Dr. Hiroshi NAKASE
Professor and Chair
Sapporo Medical University School of Medicine
Dr. Mayu URATA
Associate Professor
Nagoya University
Mayu SHONO
Founder and Representative Director
Hapikira Factory Mayu Shono
2:30 pm - 3:15 pm
Impact Session 2: Food Value Chain, Global Dissemination of Japanese Food Culture and the Role and Potential of DX: Japan Executives Panel
Show description

Join us for a comprehensive session on the food value chain and global dissemination of Japanese food culture, where we will explore the role and potential of DX. Our panel of top Japanese speakers will discuss their experiences in growing and spreading Japanese food culture globally and how digital innovation is transforming the food value chain.

Room B2 – Floor 2

Akira MIZUKAMI
Director and Secretary General
CDO Club Japan
Toshikazu NAMBU
Representative Director, CDO Advisor
Sumitomo Corporation
Masaya HIGUCHI
CDO and CIO, Executive Officer, General Manager of IT Division, Beisia Group & President and Representative Director, Beisia Group Solutions Co.
Beisia Group
Jun KAMO
CEO and Founder
CDO Club Japan
2:30 pm - 3:15 pm
Impact Session 3: The Next Phase of Circularity in Product Packaging
Show description

This session will delve into the next phase of circularity in product packaging, exploring how business can further advance towards a more sustainable future. We will examine the current state of recycling single use packaging and discuss the opportunities to engage consumers with alternative models such as reuse and refill. Attendees will come away with a deeper understanding of the complex issues surrounding plastics circularity, the need to consider reusable packaging, and practical insights for driving progress.

Room A – Floor 2

Ignacio GAVILAN
Environmental Sustainability Director
The Consumer Goods Forum
David CLARK
Vice President, Sustainability
Amcor
Bertrand SWIDERSKI
Chief Sustainability Officer
Carrefour
Dave MUENZ
Director, Managing Executive Officer, SVP ESG Division
Kao Corporation
2:30 pm - 3:15 pm
Impact Session 4: Future Proofing Innovations That Improve Sustainability, Compliancy & Performance
Show description

No company can improve its sustainability & compliancy performance if they do not have the insights to start with. Due to the increasing pressure on transparency and accountability, companies are often expected to disclose sensitive information. Data on ingredients (“formulas”), vulnerable business relations and commercial sensitive data just to name a few. Introducing a paradox between the need for transparency versus lack of data disclosure.

Through this presentation, two impact driven start-ups will share future proofing innovations that deal with this paradox: True-Code (ImpactBuing) for the first mile and Proteus (Pure Value) for last mile of the supply chain. Showcasing how both retailers and manufacturers can leverage this apparent contradiction to strengthen their brand, gain a competitive edge and increase their sustainability, compliancy & performance. Discover the benefits of embracing both compliance and data source protection in your business strategy.

Room D – Floor 1

Rudy HAGEDORN
Director E2E Value Chain & Standards
The Consumer Goods Forum
Marjan de BOCK-SMIT
Co-CEO
ImpactBuying bv
Bram van SCHIJNDEL TROMP
Founder & CEO
Pure Value
3:15 pm - 4:00 pm
Networking Break & I-Talk
3:15 pm - 4:00 pm
Networking Break: kindly sponsored by Ajinomoto, The Coca-Cola Company & Lotus
3:30 pm - 3:45 pm
I-Talk: kindly sponsored by ENGIE Impact
Show description

Practical Advice on Implementing a Programmatic Approach to Decarbonisation

Through working with organisations to define their steps to Net Zero, we’ve seen fewer barriers surrounding the ‘what to do’ and ‘how to do it’ stages, and more significant issues around the final shift towards implementation, which is often disrupted by insufficient resources, limited internal capabilities and barriers with financing options to deliver.

This 15-minute session will focus on the benefits of reaching Net Zero through a single, holistic, programmatic approach – combining strategy, roadmaps and financing, with learnings on overcoming the main barriers for decarbonisation: capacity constraints in teams, project financing and associated internal governance.

Presentation Theatre

Mark CHADWICK
Managing Director, Sustainability Solutions
ENGIE Impact
4:00 pm - 4:30 pm
Plenary Session
4:00 pm - 4:30 pm
Generative AI - What is the Business Case for Industry?
Show description

Generative AI is a powerful tool for businesses looking to improve efficiency and gain a competitive edge. This session will explore the various ways in which industry can leverage generative AI and provide real-world examples of companies that have successfully implemented this technology.

Isabelle KUMAR
Plenary Moderator - Presenter and Journalist
Miki TSUSAKA
President
Microsoft Japan
James QUINCEY
Chairman & CEO
The Coca-Cola Company
John ROSS
President & CEO
IGA, Inc.
6:45 pm
L’Oréal Gala Dinner
Show description

Location: International Conference Centre Kyoto (ICCK)